Who We Are
NurroPro ("we," "us") is a Premiere Pro plugin developed by the bynurro team. This policy explains what information we collect when you use our website and Member Area, and how we use it.
Information We Collect
- Account information: your email address and password (handled securely by our authentication provider, Supabase - we never see or store your raw password), plus an optional display name.
- License information: your license code, tier (Free/PRO), and a device fingerprint used to bind a PRO license to one machine at a time.
- Payment information: checkout is processed by TriPay, a third-party payment gateway. We store a reference to your transaction, not your card or e-wallet details - those never touch our servers.
Third-Party Services
We rely on a small number of trusted providers to run NurroPro:
- Supabase - hosts our database and handles account authentication.
- TriPay - processes payments for PRO purchases.
- Resend - delivers transactional emails (welcome email and purchase receipts) to your inbox. We only share your email address with Resend for this purpose, never for marketing without your consent.
- Meta Pixel & Google Analytics- help us understand site traffic and measure whether our ads are working. These may set cookies and receive anonymized/aggregated browsing data (like page views and purchase events); see "Cookies & Local Storage" below.
How We Use Your Information
We use the information above only to:
- Create and secure your account
- Issue, validate, and support your NurroPro license
- Process your purchase and send you a confirmation
- Respond when you contact us for support
- Understand site traffic and measure ad performance (Meta Pixel, Google Analytics)
We do not sell your information.
Cookies & Local Storage
We use essential cookies to keep you signed in (via Supabase Auth). Meta Pixel and Google Analytics set their own cookies to measure ad performance and site traffic - you can block these through your browser's privacy settings without affecting your ability to use the app or Member Area. We also use a small piece of local browser storage to remember pricing-countdown timing.
Data Retention & Deletion
We keep your account and license data for as long as your account is active. You can request deletion of your account and associated data at any time by contacting us - see below.
Your Rights
You can access, correct, or delete your personal information at any time. Your name and password can be updated directly from Member Area → Profile. For anything else, including full account deletion, contact us using the details below.
Changes to This Policy
We may update this policy as NurroPro grows. If we make a material change, we'll update this page and revise the date above.
Contact Us
Questions about this policy or your data? Contact Us and we'll get back to you.